Service and FAQ

To get your watch up-and-running, follow the simple instructions below. If you run into any issues with your watch, please reach out to us through our website, thummco.com, or email us directly at service@thummco.com. A little secret: if you scan the QR code on your caseback, you’ll be sent to an email draft addressed directly to us. We’re happy to be just one click and one scan away—let us know how we can help.  

Water Resistance

Your watch has been factory tested to a depth of thirty meters. This laboratory test is static, which means that the internal watch gaskets are assured to be sealed before we ship the watch to you. This quality assurance process cannot replicate actual use in terms of the contact a watch can have whilst it is physically submerged or in contact with water. Your watch should ideally be kept dry, but it will be impervious to rain, perspiration, splashes while washing your hands, etc. 

Silver Bezel Care 

If you own an R1 Gamma or Alpha model, you will find that a hazy layer may naturally form on the surface of the silver bezel. When this happens, we suggest two solutions: 

1. Gently wipe the surface of the bezel with a damp, soft cloth to remove the haze.
2. Mix together a small amount of water and baking soda until it forms into a paste. Then, dip a cotton swab into the mixture and gently rub it on the silver bezel. Wipe clean with a soft, damp cloth.